KCB Group

Manager Customer Excellence Systems

Nairobi, Kenya

1 day remaining

RedCloud Technology

Product Support Manager

Lagos, Nigeria

10 days remaining

NCBA

Frontend Engineer

Nairobi, Kenya

10 days remaining

Canonical

Alliances Field Engineer

Lagos, Nigeria

Closing today

Kuda Bank

Senior Product Manager, Credit

Lagos, Nigeria

12 days remaining

Carbon Nigeria

Senior Ios Engineer

Lagos, Nigeria

8 days remaining

Longhorn Publishers

Systems Administrator

Nairobi, Kenya

1 day remaining

I&M Bank

Senior Associate Technical Support - E - Commerce

Nairobi, Kenya

8 days remaining

Carbon Nigeria

Senior Android Developer

Lagos, Nigeria

8 days remaining

Get personalised job alerts directly to your inbox!

MTN Nigeria

Manager - Data Propositions

Lagos, Nigeria

4 days remaining

Top cities with open vacancies

Companies hiring now

Canonical,

ipNX Nigeria Limited ,

Microsoft,

MTN Nigeria,

Reliance Health

Country / Region

Kenya

Nigeria

Uganda

Fuzu

About Fuzu

Careers at Fuzu

Manager Customer Excellence Systems

KCB Group

Nairobi,Kenya

Closing: May 3, 2024

1 day remaining

Published: Apr 29, 2024 (3 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

The Person

For the above position, the successful applicant should have the following:

University Degree in Information Technology, Computer Science, or a related discipline.
Professional Qualifications: MCSE /MCITP/MCSA
At Least 5 years' extensive technical knowledge and experience of Telephony and CRM Technologies.
At Least 4 years' extensive technical knowledge of Microsoft Active Directory, DNS, DHCP, TCP/IP
At least 2 years' knowledge of Customer Experience Systems Implementation & Capabilities

Responsibilities

The Person

For the above position, the successful applicant should have the following:

University Degree in Information Technology, Computer Science, or a related discipline.
Professional Qualifications: MCSE /MCITP/MCSA
At Least 5 years' extensive technical knowledge and experience of Telephony and CRM Technologies.
At Least 4 years' extensive technical knowledge of Microsoft Active Directory, DNS, DHCP, TCP/IP
At least 2 years' knowledge of Customer Experience Systems Implementation & Capabilities

Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNS
Monitoring and supporting the availability of the customer experience systems including but not limited to Microsoft Dynamics Servers, Cisco PCCE, Calrec and Customer insights servers and client telephony endpoints.
Designs, implements and oversees a proactive process to collect and report data and statistics for customer experience systems environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release; performs research and testing to verify impact of installing all updates; responds to reports of slow or erratic performance.
Ensure robust and reliable telephony, social media, email, customer engagements and other touchpoints are captured and responded to on various customer experience platforms.
Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for customer experience platforms.
Actively participate and engage in procurement and contracting of customer experience systems software licenses and maintenance contracts.
Design and oversee new applications and enhancements to existing applications, software, and operating systems.
Research, monitor and recommend state-of-the-art technologies that may have an application at the Bank by enhancing productivity and achieving customer experience business objectives.
Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Develop, implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
Ensure the customer experience platforms adhere to KCB Group compliance and security standards.

Information technology, software development, data Jobs in Africa